• Store policy: no change-of-mind returns for made-to-order or personalized items. Where local law grants you a cooling-off or withdrawal right (for example in the EU/UK for certain non-personalized goods), we will honour those rights as described below.
• Always covered: defective, damaged, or incorrect items — we will repair, replace, or refund, regardless of where you live.
• How to start: contact us at hello@miceystore.com with your order number, description, and photos (for damage/defects).
• Return shipping: for change-of-mind returns allowed by law and our policy, you usually pay return shipping; for defective/damaged/incorrect items, we provide a prepaid label or reimburse reasonable costs, as required by law.
• Refunds: issued to the original payment method after we review the case or (where a return is needed) after the item is received and inspected.

• Defective, damaged, or incorrect items (always eligible). If an item arrives broken, misprinted, faulty, or different from what you ordered, we will provide an appropriate remedy (repair, replacement, or refund) in accordance with the laws that apply in your country.
• Personalized or made-to-order items. Items that are produced specifically for you (for example, with your text, name, or custom design) are generally not eligible for change-of-mind returns or exchanges. This does not affect your rights where such items are defective, damaged, or not as described.
• Non-personalized items. Our store policy does not offer a general “no-questions-asked” return for change of mind. However, in some countries (for example, in the European Union and the United Kingdom), consumers may have a statutory right to withdraw from certain distance contracts without giving any reason within a legal cooling-off period. Where this legal right applies, we will honour it as set out in Section 3.

Normal, minor variations in print colour or placement, or small differences due to screen settings and production tolerances, are not considered defects if they are within usual industry standards.

1. Contact us first: email hello@miceystore.com (or use our contact form, if available). Include your order number, the item(s) concerned, a brief description of the issue, and clear photos for damaged/defective items.
2. Wait for instructions: we will confirm whether your request is covered (for example, defect, wrong item, or a statutory withdrawal right) and send you the correct return address and, where applicable, a prepaid label or instructions for disposal.
3. Follow the instructions we provide: in some cases we may ask you to return the item; in other cases we may send a replacement without requiring a return (for example, if return shipping is not reasonable).
4. Timing: please contact us as soon as possible after delivery and ideally within 14 days, so we can resolve the issue quickly. This recommendation does not limit any statutory time limits you may have under local law.

If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from certain distance contracts (online orders) without giving any reason, typically within 14 days from the day you receive the goods. This “cooling-off” right does not apply to all products — for example, it does not usually apply to goods made to your specifications or clearly personalized, or to some other exempt categories defined by law.

Where the right of withdrawal applies:

• You must notify us within the legal time limit (usually 14 days from delivery) that you wish to withdraw.
• You then usually have another 14 days to send the item back.
• We will refund the product price and, where required by law, the cost of standard delivery to you (supplementary costs for express shipping may not be refunded).
• You are generally responsible for the cost of returning the goods, unless we have offered to cover it.

If you are located in another country (including the United States or Canada), consumer protection laws may provide you with specific rights in relation to defective or misdescribed products, and we will respect those rights. Our store policy does not restrict any mandatory rights you have under such laws.

If your order arrives damaged, defective, or incorrect, please contact us as soon as you notice the issue at hello@miceystore.com.

• Provide your order number, a description of the problem, and clear photos of the item and packaging.
• We will review your claim and, where justified, offer a repair, replacement, or refund in line with applicable law.
• If a return is required, we will provide a prepaid label or reimburse reasonable return postage according to local rules.

For packages marked “delivered” but not received, please first check with household members, neighbours, and your local carrier. If the parcel cannot be located, contact us for next steps — we may assist in filing a claim with the carrier and will work with you towards a fair solution.

• Change-of-mind returns (where allowed by law and our policy): unless we explicitly state otherwise, you are responsible for return shipping costs and for ensuring the item is properly packaged and sent with a trackable method.
• Defective/damaged/incorrect items: where a return is needed, we will provide a prepaid label or reimburse reasonable return postage, as required by applicable consumer law.
• We are not responsible for returns that are lost or damaged in transit when you arrange the shipment yourself. Please keep proof of posting and tracking details.

Once we have approved your claim and, where applicable, received and inspected any returned item, refunds are issued to the original payment method used for the purchase.

• Internal processing time: usually within 3–5 business days after approval or receipt of the return.
• Bank/PayPal processing: your bank or payment provider may need additional time to post the funds.
• Condition of returned items: if an item is returned in a condition that reflects use beyond what is necessary to establish its nature, characteristics, and functioning (for example, significant wear, stains, odors), we may reduce the refund in accordance with applicable law.
• Shipping fees: unless mandatory law requires otherwise (for example under EU/UK withdrawal rules), original shipping costs and customs duties are generally non-refundable. Where the right of withdrawal applies, we will refund the standard delivery cost as required by law.

If you purchased a bundle or received a discount dependent on keeping certain items, returning part of the order may adjust the refund to reflect the value of items you keep and the terms of the promotion.

• Customers outside the country of the fulfillment warehouse are responsible for correctly declaring returned goods (for example, marking the parcel as “Returned Goods”) to reduce the risk of additional customs charges.
• Import duties, taxes, or fees paid to your local authorities are usually not refunded by us. You may wish to contact your customs office or carrier to ask whether a rebate or adjustment is possible when returning goods.

• Personalized or clearly made-to-order items, unless defective, damaged, or not as described.
• Gift cards and downloadable digital items, unless otherwise required by law.
• Items marked “Final Sale” or similar, except where statutory rights (for example for defects) apply.
• Items returned without prior contact, or significantly outside any applicable legal withdrawal or claim period, may be refused or processed at our discretion, subject to mandatory law.

From time to time, we may announce special return or exchange promotions (for example, extended holiday return periods) for certain products or regions. Any such promotion will be clearly described in the relevant offer and will apply only as stated there. If no special promotion is mentioned, this standard Returns & Refunds Policy applies.

Any promotional extensions we offer are in addition to, and do not reduce, your statutory rights as a consumer.

If a parcel is returned to us or our fulfillment partner because the address was incorrect, incomplete, refused on delivery, or not collected in time, we will contact you.

• Where the goods are still in sellable condition, we can reship them (additional postage may apply) or, if applicable law allows, refund the product price minus any carrier return fees and non-recoverable shipping costs.
• This does not affect your rights in cases where the non-delivery was caused by our error or that of the carrier acting on our behalf.

This Returns & Refunds Policy describes our store-level rules but does not limit any rights you may have under mandatory consumer protection laws in your country or state/province of residence.

• In the European Union and the United Kingdom, you benefit from legal guarantees concerning goods that are not in conformity with the contract, and you may have a 14-day right of withdrawal for eligible online purchases.
• In the United States, federal and state laws protect you against unfair or deceptive practices and may entitle you to repair, replacement, or refund for defective products or goods that are not as described. Some states also require clear disclosure of return policies.
• In Canada, federal and provincial laws provide protections for consumers where goods are defective, misrepresented, or unsafe, and may entitle you to a remedy such as repair, replacement, or refund.

Where there is any conflict between this policy and mandatory consumer protection law, the law of your jurisdiction will prevail and we will apply this policy in a way that respects your legal rights.

• Email: hello@miceystore.com
• Returns / claim form (if available): [Returns Portal URL]
• Support phone: [Phone]